Return Policy

Return Policy

There will be a 20% restocking fee on all items approved for return. We will accept merchandise for return only within 15 days of receipt, 30 days for an exchange, provided that the merchandise must be in original condition, the customer has retained all original materials, accessories, and packaging. Fees may be increased if shipments are returned to us damaged or without original box. Customers must receive an Authorization Approval number prior to a return. All returns are subject to inspection before approval for a refund.

Absolutely NO returns, exchanges, or cancellations will be accepted on customized, special ordered, drop shipped merchandise or non-stock merchandise. Some items are non-returnable, including special orders, closeouts/sale items & personal hygiene items, including but not limited to: razors, razor blades, shears, thinning shears, shavers, clippers, clipper blades, trimmer, trimmer blades, nail polish, nail treatments; pedicure, manicure and facial implements, make-up brushes, shaving and hair brushes, neck dusters.   

Any attempts for a return past the 15-day window will remain at the discretion of Alamo Barber & Beauty Supply, Inc. (alamobarber.com). Shipping charges are non-refundable and the customer will absorb all applicable fees. The customer is responsible for providing proper packaging and may be held responsible for any additional shipping fees (i.e. call tags, shipping insurance and repackaging). Any merchandise received not in accordance with the above stated policy will be denied return delivery acceptance. All returns will be carefully reviewed and authorized at the discretion of alamobarber.com. Please call our representatives for an Authorization Approval Number before returning an item. Any item returned without Authorization Approval Number will delay the return process severely.

If you have any questions about our Return Policy, please contact us by telephone: (210) 824-1541 or email: customerservice@alamobarber.com

HOW TO RETURN AN ITEM OR ENTIRE ORDER

Contact your alamobarber.com customer service (210) 824-1541 or by emailcustomerservice@alamobarber.com and inform us of your request to return an order. Once your claim has been established, you will be given an Authorization Approval Number. Confirm shipping arrangements with your service representative, and re-package merchandise as it was upon delivery.

Customer must pre-pay to return merchandise back to alamobarber.com. We recommend that insurance is purchased on all return items which are being sent back, alamobarber.com is not responsible for damages occurred during return transit. Credit / Refund will not be given until all merchandise has been received and inspected and then after shipping charges have been deducted, along with any additional return restocking fees, after that time you will receive your payment / refund. Proper reimbursement, credit, or exchange will only be allowed on authorized returns. Please allow 7-10 business days for your refund to process upon receipt of your return.]

 

IF YOUR SHIPMENT IS DAMAGED

Notify the delivery person of the damage and have him/she note the extent of visible damage & the probable concealed damage onto the freight bill before you sign. If you sign the delivery, contact the Delivery Company and inform them of the damage, to inform them of your interest in filling a damage claim, and request that the transport company inspects the merchandise. Make sure you file a claim for damages. (In most cases, you may receive a cash adjustment for costs, arrange for the transport company to cover repair costs, and/or merchandise reimbursement.) Keep ALL original packaging materials, as this will be needed until your claim is settled, or for the return of your order. All damage claims must be addressed to the transport company; alamobarber.com is not responsible for damages incurred during transport to delivery destination.

 Damage claims pertaining to causes other than shipping will be reviewed and authorized for reimbursement at the discretion of our Claims Department. Theproducts we ship out are carefully tested and then inspected when packed. A stamp will show date and initials of person that inspected the items. If merchandise is defective, notify alamobarber.com within 24 hours and retain ALL original materials, accessories and packaging. Customer service representatives will instruct you on the additional steps that need to be taken. Failure to retain ALL original materials, accessories and packaging may encounter delays and refusal of damage claim.