Return Policy

Alamo Barber & Beauty Supply

Return Policy/Final Sale Policy

Thank you for choosing to purchase from Alamo Barber. We are committed to ensuring your utmost satisfaction with every product you buy from us. 
 
Please be aware that Orders are subject to additional proof of ID and Payment method. 
 
All are sales are final. We do not offer returns or exchanges with the exception of physical damage, defects in the product, or any issues relating to the product’s functionality, we may be able to offer a refund or replacement. This is contingent on the issue being reported within (2) two days of the receipt of shipment. Please note that a refund or exchange is processed due to damage or defect. We require actual photographic evidence of the damaged product(s). That should be emailed to [email protected]
 
If you discover a missing item or receive a damaged item, we urge you to contact us immediately by calling (210) 824-1541. We commit to dispatching a replacement product free of any shipping charges. In such scenarios, timeliness is crucial, and any issues must be brought to our attention within (2) two days of receiving your order.
If a refund is deemed necessary, we will initiate the process manually and refund your transaction for the appropriate amount concerning the returned items. Please be aware that we treat chargebacks seriously, which may lead to the customer being added to our no-sell list. Refunds will be issued only after the items have been returned to us.
We urge all valued customers to contact us first in case of any issues, as most can be resolved efficiently and effectively. We value your business, and your satisfaction is paramount to us. We appreciate your understanding of our return policy and look forward to serving your needs.

Below is the contact information for manufacture warranty:

Andis Company Corporate
1800 Renaissance Boulevard
Sturtevant, Wisconsin 53177
Customer Service Hours
M-F: 7:00 AM-4:00 PM CST
Phone: 800-558-9441
[email protected]

BaByliss PRO Service Center
Service Department
7475 North Glen Harbor Blvd.
Glendale, AZ 850307
Technique Questions/Troubleshooting 800-726-4202
Replacement Parts/Product Warranty 800-326-6247

Oster Direct Services
150 Cadillac Lane
McMinnville, TN 37110
800-830-3678
www.osterpro.com

Wahl Clipper Corporation

ATT: Repair Department
3001 Locust Street
Sterling, IL 61081
800-767-9245 for assistance
www.wahlusa.com

If you have any questions about our Final sale Policy, please contact us by telephone: (210) 824-1541 or email: [email protected]

IF YOUR SHIPMENT IS DAMAGED

Notify the delivery person of the damage and have him/she note the extent of visible damage & the probable concealed damage onto the freight bill before you sign. If you sign the delivery, contact the Delivery Company and inform them of the damage, to inform them of your interest in filling a damage claim, and request that the transport company inspects the merchandise. Make sure you file a claim for damages. (In most cases, you may receive a cash adjustment for costs, arrange for the transport company to cover repair costs, and/or merchandise reimbursement.) Keep ALL original packaging materials, as this will be needed until your claim is settled, or for the return of your order. All damage claims must be addressed to the transport company; alamobarber.com is not responsible for damages incurred during transport to delivery destination.
Damage claims pertaining to causes other than shipping will be reviewed and authorized for reimbursement at the discretion of our Claims Department. The products we ship out are carefully tested and then inspected when packed. A stamp will show date and initials of person that inspected the items. If merchandise is defective, notify alamobarber.com within 24 hours and retain ALL original materials, accessories and packaging. Customer service representatives will instruct you on the additional steps that need to be taken. Failure to retain ALL original materials, accessories and packaging may encounter delays and refusal of damage claim.

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