There will be a 20% restocking fee on all items approved for return. Alamo City Barber & Beauty Supply (alamobarber.com) inspects all item(s) prior to shipping out orders. Merchandise may be return only within 3 days of receipt, provided that the merchandise must be in original new (unused) conditions and the customer has retained all original materials, accessories, and packaging. Fees may be increased if shipments are returned to us damaged or without original box. Customers must receive an Authorization Approval number prior to a return. All returns are subject to inspection before approval for a refund.
Absolutely NO returns, exchanges, or cancellations will be accepted on customized, special ordered, drop shipped merchandise or non-stock merchandise. Some items are non-returnable, including special orders, closeouts/sale items & personal hygiene items, including but not limited to: razors, razor blades, shears, thinning shears, shavers, clippers, clipper blades, trimmer, trimmer blades, nail polish, nail treatments; pedicure, manicure and facial implements, make-up brushes, shaving and hair brushes, neck dusters.
If your item is a clipper, trimmer or shaver please contact the manufacture for your warranty:
1800 Renaissance Boulevard
Sturtevant, Wisconsin 53177
M-F: 7:00 AM-4:00 PM CST
BaByliss PRO Service Center
3001 Locust Street
Sterling, IL 61081
If you have any questions about our Return Policy, please contact us by telephone: (210) 824-1541 or email: firstname.lastname@example.org
IF YOUR SHIPMENT IS DAMAGED
Notify the delivery person of the damage and have him/she note the extent of visible damage & the probable concealed damage onto the freight bill before you sign. If you sign the delivery, contact the Delivery Company and inform them of the damage, to inform them of your interest in filling a damage claim, and request that the transport company inspects the merchandise. Make sure you file a claim for damages. (In most cases, you may receive a cash adjustment for costs, arrange for the transport company to cover repair costs, and/or merchandise reimbursement.) Keep ALL original packaging materials, as this will be needed until your claim is settled, or for the return of your order. All damage claims must be addressed to the transport company; alamobarber.com is not responsible for damages incurred during transport to delivery destination.
Damage claims pertaining to causes other than shipping will be reviewed and authorized for reimbursement at the discretion of our Claims Department. The products we ship out are carefully tested and then inspected when packed. A stamp will show date and initials of person that inspected the items. If merchandise is defective, notify alamobarber.com within 24 hours and retain ALL original materials, accessories and packaging. Customer service representatives will instruct you on the additional steps that need to be taken. Failure to retain ALL original materials, accessories and packaging may encounter delays and refusal of damage claim.