Shipping & Returns
All orders under $99.99 pay the same shipping cost of $8.95.
All orders over $99.99 receive free shipping*.
*Excludes salon equipment. All chairs, shampoo bowls, and other large equipment will be billed with a custom shipping cost per customer based on location and weight of equipment.
If you would like to place special order or have any questions:
Call us at (210)824-1541, Monday - Friday 9:00 am-6:00 pm
Saturday 9:00 am-5:30 pm
Many factors affect the delivery time frame of your package. Unfortunately, we cannot guarantee arrival dates or be held responsible for delays caused by (but not limited to) the following: weather delays, UPS or USPS issues, or extended manufacturer back orders. We reserve the right to delay a package if we cannot verify correct information for shipping, billing or other pertinent reasons. If your package is substantially delayed you will be contacted for information. Packages are picked up daily by UPS / USPS, Monday - Friday (except holidays).
DO YOU SHIP TO COUNTRIES OTHER THAN USA
After placing your order you will receive an email with a shipping quote. We ship all international orders through the U.S. Postal Service. This includes Mexico, Canada, etc. Once we receive an email or phone call from you authorizing the shipping costs we will ship your package. We cannot estimate any charges your country custom may apply to you for Import taxes, fees, duties, etc. You should find out this information before ordering. ALL of the clippers we sell are designed for U.S. power outlets. We cannot ship ANY liquids or aerosol sprays.
C.O.D. Orders are not available on alamobarber.com
DO YOU SHIP TO APO/FPO CUSTOMERS
YES, we gladly ship to APOs/ FPOs. As a policy we will split the shipping costs with the customer with a minimum charge for shipping of $7.95. Once your package is packed and weighed you will receive an email with the shipping cost and the charge will be made to your credit card upon your approval. Packages up to 10 pounds will generally cost a recipient between $7.95 and $12.95 to any APO/FPO. We ship these packages via USPS. Please email email@example.com or call (210) 824-1541 if you have questions.
Note to AK, HI, APO/FPO and International Customers: Due to Postal Regulations we CANNOT ship any liquids or sprays to you. If you have questions please call us for clarification before ordering.
ITEMS ARE MISSING FROM MY SHIPMENT
Please unpack with care when you receive your package! The products we ship out are carefully tested and then inspected when packed. A stamp will show date and initials of person that inspected the items. Most claims for shortage arise from the fact articles are left in the boxes or thrown out with packing material. Check contents carefully.
. Most claims for shortage arise from the fact that articles are left in the boxes or thrown out with packing material. Check contents carefully.
I DIDN’T RECEIVE THE ITEM (I WAS OUT OF TOWN, BUSY, REFUSED)
If the package is shipped via UPS, you can track the location of your package. When UPS is unable to deliver to your address, they will send you a postcard so that you can pick it up or request another delivery. However, if they are unable to deliver, they will then send it back to us.
If the package is shipped via USPS, the post office will notify you when your package has arrived. You may need to pick it up at the Post Office or the carrier may deliver it to your address. If they are unable to deliver to you, they should send the package back to us. And at that time we will then attempt to contact you via email or phone. If possible, we will credit your credit card for the order amount except for order's shipping cost, unless you contact us to resend the package to you at that time there will be an additional shipping charge for the second attempt.
HOW TO RETURN AN ITEM OR ENTIRE ORDER
Contact your alamobarber.com customer service (210) 824-1541 or by firstname.lastname@example.org and inform us of your request to return an order. Once your claim has been established, you will be given an Authorization Approval Number. Confirm shipping arrangements with your service representative, and re-package merchandise as it was upon delivery.
Customer must pre-pay to return merchandise back to alamobarber.com. We recommend that insurance is purchased on all return items which are being sent back, alamobarber.com is not responsible for damages occurred during return transit. Credit / Refund will not be given until all merchandise has been received and inspected and then after shipping charges have been deducted, along with any additional return restocking fees, after that time you will receive your payment / refund. Proper reimbursement, credit, or exchange will only be allowed on authorized returns. Please allow 7-10 business days for your refund to process upon receipt of your return.]
There will be a 20% restocking fee on all items approved for return. We will accept merchandise for return only within 15 days of receipt, 30 days for an exchange, provided that the merchandise must be in original condition, the customer has retained all original materials, accessories, and packaging. Fees may be increased if shipments are returned to us damaged or without original box. Customers must receive an Authorization Approval number prior to a return. All returns are subject to inspection before approval for a refund.
Absolutely NO returns, exchanges, or cancellations will be accepted on customized, special ordered, drop shipped merchandise or non-stock merchandise. Some items are non-returnable, including special orders, closeouts/sale items & personal hygiene items, including but not limited to: razors, razor blades, shears, thinning shears, shavers, clippers, clipper blades, trimmer, trimmer blades, nail polish, nail treatments; pedicure, manicure and facial implements, make-up brushes, shaving and hair brushes, neck dusters.
Any attempts for a return past the 15-day window will remain at the discretion of Alamo Barber & Beauty Supply, Inc. (alamobarber.com). Shipping charges are non-refundable and the customer will absorb all applicable fees. The customer is responsible for providing proper packaging and may be held responsible for any additional shipping fees (i.e. call tags, shipping insurance and repackaging). Any merchandise received not in accordance with the above stated policy will be denied return delivery acceptance. All returns will be carefully reviewed and authorized at the discretion of alamobarber.com. Please call our representatives for an Authorization Approval Number before returning an item. Any item returned without Authorization Approval Number will delay the return process severely.
If you have any questions about our Return Policy, please contact us by telephone: (210) 824-1541 or email: email@example.com
IF YOUR SHIPMENT IS DAMAGED
Notify the delivery person of the damage and have him/she note the extent of visible damage & the probable concealed damage onto the freight bill before you sign. If you sign the delivery, contact the Delivery Company and inform them of the damage, to inform them of your interest in filling a damage claim, and request that the transport company inspects the merchandise. Make sure you file a claim for damages. (In most cases, you may receive a cash adjustment for costs, arrange for the transport company to cover repair costs, and/or merchandise reimbursement.) Keep ALL original packaging materials, as this will be needed until your claim is settled, or for the return of your order. All damage claims must be addressed to the transport company; alamobarber.com is not responsible for damages incurred during transport to delivery destination.
Damage claims pertaining to causes other than shipping will be reviewed and authorized for reimbursement at the discretion of our Claims Department. Theproducts we ship out are carefully tested and then inspected when packed. A stamp will show date and initials of person that inspected the items. If merchandise is defective, notify alamobarber.com within 24 hours and retain ALL original materials, accessories and packaging. Customer service representatives will instruct you on the additional steps that need to be taken. Failure to retain ALL original materials, accessories and packaging may encounter delays and refusal of damage claim.