Shipping Policy

Alamo Barber & Beauty Supply

Shipping Details

All orders over $99.99 receive free shipping*.
(UPS 5-7 business days & USPS 7-10 business in the U.S)
*Excludes salon equipment. All chairs, shampoo bowls, and other large equipment will be billed with a custom shipping cost per customer based on location and weight of equipment.

If you would like to place special order or have any questions:
Call us at (210) 824-1541, Monday – Friday 9:00 am-6:00 pm (last call 5:30)
Saturday 9:00 am-4:00 pm (last call 3:30)

SHIPPING AND DELIVERY

Many factors affect the delivery time frame of your package. Unfortunately, we cannot guarantee arrival dates or be held responsible for delays caused by (but not limited to) the following: weather delays, UPS or USPS issues, or extended manufacturer back orders. We reserve the right to delay a package if we cannot verify correct information for shipping, billing or other pertinent reasons. If your package is substantially delayed you will be contacted for information. Packages are picked up daily by UPS / USPS, Monday – Friday (except holidays).
*ALL ORDERS OVER $50 WILL REQUIRE A SIGNATURE FROM UPS – NO EXCEPTIONS*
UPS WILL ATTEMPT TO DELIVER THE ORDER 3 TIMES. IF YOU DO NOT SIGN FOR THE ORDER THE SHIPMENT MAY GET SENT BACK TO US. IF THAT HAPPENS WE CANNOT RESHIP THE ORDER. THE ORDER WILL BE REFUNDED AND CANCELED.
If the shipping address is an apartment/unit/business number, etc. The apartment/unit/business number AND apartment complex/business name is REQUIRED. This will avoid shipments being delayed or misplaced.
If you have any questions or issues about the shipment tracking or delivery PLEASE CONTACT UPS OR USPS (the tracking number sent to the email will show UPS or USPS) After the order leaves our store we have no control of the tracking or delivery.
• ORDERS CANNOT BE SHIPPED IN SAN ANTONIO, TX. PICK UP IN STORE ONLY
• WE ARE NOT ABLE TO SHIP TO P.O. BOXES

DO YOU SHIP TO COUNTRIES OTHER THAN USA
After placing your order you will receive an email with a shipping quote. We ship all international orders through the U.S. Postal Service. This includes Mexico, Canada, etc. Once we receive an email or phone call from you authorizing the shipping costs we will ship your package. We cannot estimate any charges your country custom may apply to you for Import taxes, fees, duties, etc. You should find out this information before ordering. ALL of the clippers we sell are designed for U.S. power outlets. We cannot ship ANY liquids or aerosol sprays.

C.O.D. SHIPMENTS
C.O.D. Orders are not available on alamobarber.com

DO YOU SHIP TO APO/FPO CUSTOMERS
No, unfortunately we cannot ship to APO/FPO addresses.
Note to AK, HI, and International Customers: Due to Postal Regulations we CANNOT ship any liquids or sprays to you. If you have questions please call us for clarification before ordering.

ITEMS ARE MISSING FROM MY SHIPMENT
Please unpack with care when you receive your package! The products we ship out are carefully tested and then inspected when packed. A stamp will show date and initials of person that inspected the items. Most claims for shortage arise from the fact articles are left in the boxes or thrown out with packing material. Check contents carefully.
Most claims for shortage arise from the fact that articles are left in the boxes or thrown out with packing material. Check contents carefully.
I DIDN’T RECEIVE THE ITEM (I WAS OUT OF TOWN, BUSY, REFUSED)
If the package is shipped via UPS, you can track the location of your package. When UPS is unable to deliver to your address, they will send you a postcard so that you can pick it up or request another delivery. However, if they are unable to deliver, they will then send it back to us.
If the package is shipped via USPS, the post office will notify you when your package has arrived. You may need to pick it up at the Post Office or the carrier may deliver it to your address. If they are unable to deliver to you, they should send the package back to us.

FINAL SALE POLICY
WE ARE FINAL SALE. NO EXCHANGES, RETURNS, OR STORE CREDIT. There will be a 20% restocking fee on all items approved for return. Alamo City Barber & Beauty Supply (alamobarber.com) inspects all item(s) prior to shipping out orders. Fees may be increased if shipments are returned to us damaged or without original box.

Absolutely NO returns, exchanges, or cancellations will be accepted on customized, special ordered, drop shipped merchandise or non-stock merchandise. Items are non-returnable, including special orders, closeouts/sale items & personal hygiene items, including but not limited to: razors, razor blades, shears, thinning shears, shavers, clippers, clipper blades, trimmer, trimmer blades, nail polish, nail treatments; pedicure, manicure and facial implements, make-up brushes, shaving and hair brushes, neck dusters.

If your item is a clipper, trimmer or shaver please contact the manufacture for your warranty:

Andis Company Corporate
1800 Renaissance Boulevard
Sturtevant, Wisconsin 53177
Customer Service Hours
M-F: 7:00 AM-4:00 PM CST
Phone: 800-558-9441
info@andisco.com

BaByliss PRO Service Center
Service Department
7475 North Glen Harbor Blvd.
Glendale, AZ 850307
Technique Questions/Troubleshooting 800-726-4202
Replacement Parts/Product Warranty 800-326-6247

Oster Direct Services
150 Cadillac Lane
McMinnville, TN 37110
800-830-3678
www.osterpro.com

Wahl Clipper Corporation
ATT: Repair Department
3001 Locust Street
Sterling, IL 61081
800-767-9245 for assistance
www.wahlusa.com

Shipping charges are non-refundable and the customer will absorb all applicable fees.

If you have any questions, please contact us by telephone: (210) 824-1541 or email: alamobeautysupply@hotmail.com

IF YOUR SHIPMENT IS DAMAGED

Notify the delivery person of the damage and have him/she note the extent of visible damage & the probable concealed damage onto the freight bill before you sign. If you sign the delivery, contact the Delivery Company and inform them of the damage, to inform them of your interest in filling a damage claim, and request that the transport company inspects the merchandise. Make sure you file a claim for damages. (In most cases, you may receive a cash adjustment for costs, arrange for the transport company to cover repair costs, and/or merchandise reimbursement.) Keep ALL original packaging materials, as this will be needed until your claim is settled, or for the return of your order. All damage claims must be addressed to the transport company; alamobarber.com is not responsible for damages incurred during transport to delivery destination.
Damage claims pertaining to causes other than shipping will be reviewed and authorized for reimbursement at the discretion of our Claims Department. The products we ship out are carefully tested and then inspected when packed. A stamp will show date and initials of person that inspected the items. If merchandise is defective, notify alamobarber.com within 24 hours and retain ALL original materials, accessories and packaging. Customer service representatives will instruct you on the additional steps that need to be taken. Failure to retain ALL original materials, accessories and packaging may encounter delays and refusal of damage claim.